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NENA Skincare FAQs
What is NENA Skincare?
NENA Skincare is a premium brand specializing in natural and effective skincare products, including our flagship product Glacial Clay Mask. We use high-quality ingredients, focusing on sustainability and the benefits of glacial clay.
What are the key benefits of using glacial clay in skincare?
Glacial clay is known for its high mineral content and purifying properties. It helps to detoxify the skin, unclog pores, and improve skin texture. Our glacial clay is sourced sustainably, ensuring you get the purest form of this beneficial ingredient. Learn more here
What makes NENA Skincare unique?
NENA Skincare is distinguished by its use of sustainably harvested and clinically proven Glacial Oceanic Clay from Northern British Columbia. Our products are rich in over 60 minerals and rare earth elements naturally occurring in Glacial Oceanic Clay and Glacial Mineral Water. This clay is harvested from pristine, isolated areas along the northern British Columbia coastline, ensuring superior purity, composition, and functionality. Learn more here
Are NENA Skincare products suitable for all skin types?
Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin. We use natural ingredients to minimize the risk of irritation. However, if you have specific skin concerns, we recommend doing a patch test before using any new product.
Can vegans use NENA products?
Yes, all our products are vegan-friendly and do not contain any animal ingredients or by-products.
Are NENA products safe for pregnant women to use?
Our products are non-toxic, natural, and gentle for all skin types. However, due to individual differences and unique skin conditions during pregnancy, we recommend that expecting mothers consult with their doctor before introducing new skincare products. Always perform a patch test to check for any skin irritation or allergies before full use.
Where are NENA Skincare products made?
All NENA Skincare products are crafted in Canada, where we ensure the highest standards of quality and safety in our formulations. Our parent company is Ironwood Clay Company
How do I use the Glacial Clay Mask?
Apply a generous layer of the Glacial Clay Mask to clean, dry skin, avoiding the eye area. Leave it on for 10-15 minutes or until the mask dries. Rinse thoroughly with warm water and follow with your usual skincare routine. For best results, use 1-2 times per week.
Can I use multiple NENA Skincare products together?
Yes, our products are designed to complement each other. For a complete routine, consider using our Glacial Clay Mask in conjunction with our face oils, moisturizers, and other treatments. See our complete list of products here
How long will my product stay fresh, and how should I store it?
We recommend using our products within 12 months after opening. Unopened products can last up to 3 years. Store NENA products in a cool, dark place away from direct sunlight, heat, humidity, and excess moisture. Our cleansing cream can be stored in the shower.
How can I track my order?
Once your order has shipped, you will receive an email with tracking information from our shipping carrier. Please allow up to 24 business hours for the tracking information to be updated.
What is your return and refund policy?
You can return products within 14 days of purchase. To be eligible for a return, the item must be unopened, unused, and in the same condition that you received it, including original packaging. Contact us with your receipt or proof of purchase, and we will provide instructions on how to return the item. Please refer to our Return and Refund Policy
Where can I buy your products?
You can purchase our products directly on our website. Additionally, check out our store locator to find retailers near you that carry our products.
Do you ship to destinations outside Canada or the U.S.?
For international purchases outside Canada and the U.S., you can find our products on Amazon.com with Amazon Global Shipping.
How do you ensure eco-friendly clay harvesting?
NENA’s parent company, Ironwood Clay, is the only entity fully licensed and accredited by the Canadian government to harvest glacial oceanic clay. Our harvesting practices adhere strictly to governmental, social, and environmental guidelines to ensure a sustainable process with zero environmental footprint.