CAN VEGANS USE NENA PRODUCTS?
All our products do not contain any animal ingredients or by-products and are vegan-friendly.
ARE NENA PRODUCTS SAFE FOR PREGNANT WOMEN TO USE?
Our products are non-toxic, natural, gentle and for all skin types, including sensitive skin.
However, because everyone’s situation and skin is so unique, we recommend that any expecting mother check with her doctor and/or decide for herself before changing her skin care routine to our products, or any other new products. Always test each new product for skin irritation and ingredient allergies on a small, clean surface such as the chin and look for a reaction. If any redness or irritation occurs, stop using the product immediately.
HOW LONG WILL MY PRODUCTS STAY FRESH AND WHAT IS THE BEST WAY TO STORE THEM?
We recommend using our products within 12 months after opening. Unopened products can last up to 3 years. Store NENA products in a cool, dark place away from direct sunlight, heat, humidity and excess moisture. Our cleansing cream can be stored in the shower.
HOW DO I RETURN AN ITEM?
You can return products within 14 days of purchase. Simply email us to start the return and refund process, providing us with your order number.
We will respond to you within 1-2 business days with information on how to return items from your order.
WHERE CAN I BUY YOUR PRODUCTS?
You can purchase our products here on our website, or check out our store locator to find retailers near you that sell our products.
DO YOU SHIP TO DESTINATIONS OUTSIDE CANADA OR THE U.S.?
If you are based outside of Canada or the United States, you can purchase our products on Amazon.com with Amazon Global Shipping.
WHAT MAKES NENA SKINCARE UNIQUE?
NENA is a natural skincare made with sustainably harvested and clinically proven Glacial Oceanic Clay from a pristine source in Northern British Columbia. All our products are rich in over 60 minerals and rare earth elements naturally occurring in Glacial Oceanic Clay and Glacial Mineral Water. Unlike other cosmetic clays, glacial oceanic clay is sourced intertidally from pristine, isolated areas along the northern British Columbia’s coastline. This region remains untainted by humans. Our glacial clay is superior in purity, composition and functionalities.
HOW DO YOU ENSURE THAT YOUR CLAY HARVESTING PRACTICES ARE ECO-FRIENDLY?
NENA’s parent company, Ironwood Clay, is the only company fully licensed and accredited by the Canadian government to harvest our key ingredient, glacial oceanic clay. Our harvesting practices are in strict adherence to governmental, social and environmental guidelines imposed by the Canadian government.