Shipping Rates

Order value of $59 and higher, before taxes: FREE shipping in Canada to most areas, by Canada Post Expedited Parcel. Free shipping not available to northern, remote or difficult to access areas.

Orders value up to $58.99, before taxes: Variable rates. Customer will have choices of shipping options, and shipping rate will be calculated during checkout, using Canada Post real-time shipping calculations. 

Order Processing

Your items will be processed and shipped within 1-2 business days of the order date. Shipping and estimated delivery times will vary with the shipping method chosen by the customer at checkout, and do not include order processing times. 

Return Policy

Nena Skincare will fully refund or replace any goods purchased if they are found to be faulty or damaged.

If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund or exchange under the following conditions:

  1. Products must be unopened and in the original condition.
  2. Products must be sent back within 7 days of receipt of your purchase.
  3. Your proof of purchase/order information must also be included in the return.

Refunds will be processed as soon as possible upon receipt of the returned products. Shipping & Handling fees are not refundable.

Please be sure to return your products to the following address:
Ironwood Clay Company Inc.
Attn.: NENA Returns
450-3771 Jacombs Road
Richmond BC Canada V6V 2L9

Please email NENA Customer Service if you have any questions.